Legal
What happens if something is wrong with your order.
Call the restaurant as soon as you notice a problem. If an item is missing, incorrect, or not prepared as ordered, we will replace it or refund that item.
Because food is prepared fresh to order, we ask that you contact us the same day so we can look into what happened.
An order can be cancelled at no cost while it is still marked as new. Once the kitchen has started preparing it, we may not be able to cancel it.
Cash orders are refunded in cash at the restaurant. Card, Mada and Apple Pay payments are refunded to the original payment method; the time it takes to appear depends on your bank.
To request a refund, call +966 54 341 9558 with your order number.